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Service Intelligence 60 credits

Consumer Sentiment Report — Service Intelligence Tool

Consumer Sentiment Report reads what customers actually say about a category, product or competitor, then organises it into themes, objections and the exact language that converts. It is service intelligence built from real voice-of-customer data.

Sentiment is usually measured with a number and thrown away. This tool keeps the meaning: recurring complaints, the words customers use when they are frustrated, and the promises that make them buy. The output is a themed report you can hand to support, marketing and product without translation.

Use it to rewrite onboarding copy, to brief a support team before a busy season, or to pressure-test a positioning claim. The report is generated inside a credit-metered AI workflow, so sentiment research becomes a routine operating input rather than a quarterly project.

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How it works

  1. 1Name the product, category or competitor to analyse.
  2. 2The agent collects reviews, support threads and public discussion.
  3. 3Comments are clustered into themes, objections and buying triggers.
  4. 4You receive a report with verbatim language you can reuse.

What you get

  • Top positive and negative themes with relative weight
  • The objections that stop people from buying
  • Verbatim phrases worth testing in your copy
  • A prioritised list of fixes for support and product

Why operators use this tool

  • Copy improves because it starts from customer language, not internal opinion.
  • Support teams see emerging issues before they become escalations.
  • One run replaces hours of manual review reading.

Credit cost and access

Consumer Sentiment Report costs 60 credits per run and requires an active subscription. Every run is recorded in your history, and failed runs are refunded automatically by the Self-Healing Agent.

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