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ServiceMCACom

Autonomous service agents for daily operations

Five supervised AI service agents run inside the self-healing OS. They route requests to the right tool, write the brief, recover failed work and reconcile your credits — each message costs 10 credits and is charged only when an agent answers.

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Support 10 credits / message

Support Agent — Autonomous Service Agent

The Support Agent answers questions about the platform, the tool library and billing inside the operating system, without a ticket queue. It is an AI service agent trained on how ServiceMCACom.org actually works.

Support is where service operations usually break: the question is simple, the queue is long, and the customer waits. This autonomous service agent reads the same documentation, catalog and wallet state the platform runs on, then answers in the product instead of sending someone to an email thread.

It resolves plan and credit questions, explains what a tool produces before you spend credits on it, and escalates anything it cannot verify. Because every message is credit-metered at ten credits, support cost is predictable and tied to actual usage rather than seat count.

Agent responsibilities

  • Explains plans, credit costs and what each tool deliverable contains
  • Diagnoses why a run failed and whether credits were refunded
  • Walks a subscriber through upgrades, top-ups and billing questions
  • Escalates anything it cannot verify instead of guessing

Credit cost

10 credits per message, charged only when the agent answers. Included in every plan; usage appears in your credit ledger.

How this agent improves service operations

  • Questions are answered inside the product, so work is not blocked waiting on a human.
  • Answers are grounded in catalog and wallet state, not a generic FAQ.
  • Support cost scales with usage instead of headcount.

Agent 1 of 5 · Powered by ServiceMCACom OS

Onboarding 10 credits / message

Onboarding Agent — Autonomous Service Agent

The Onboarding Agent moves a new subscriber from signup to a first finished deliverable, which is the only onboarding metric that matters.

Most onboarding is a tour that ends before value arrives. This autonomous service agent works backwards from the first deliverable: it asks what decision the subscriber needs to make, selects the tool that produces it, drafts the brief, and confirms the output is usable.

It is designed for operators who subscribed because they need output today. The agent keeps context between messages, so a second run starts from what the first one learned rather than from zero.

Agent responsibilities

  • Interviews the subscriber to identify the first useful deliverable
  • Selects the right tool and writes the brief on their behalf
  • Explains how to read and act on the output
  • Hands off to the Tool Agent for subsequent runs

Credit cost

10 credits per message, charged only when the agent answers. Included in every plan; usage appears in your credit ledger.

How this agent improves service operations

  • Time to first deliverable drops from days to minutes.
  • Fewer subscribers stall before they see value and churn.
  • Each onboarding conversation becomes reusable operating context.

Agent 2 of 5 · Powered by ServiceMCACom OS

Execution 10 credits / message

Tool Agent — Autonomous Service Agent

The Tool Agent selects the right tool from the library and writes the brief, so subscribers stop guessing which of thirteen tools answers their question.

A library is only valuable if the right tool gets used. This autonomous service agent reads the request, matches it against what each tool actually produces, and either runs the correct one or explains which sequence to run. It writes the brief in the structure the tool needs, which is where most failed runs originate.

It is the execution layer of the operating system: service intelligence tools, service automation workflows and compliance tools are all routed through the same decision logic.

Agent responsibilities

  • Matches a business question to the correct tool in the catalog
  • Writes a complete brief so the run does not fail on missing context
  • Recommends multi-tool sequences when one output is not enough
  • Estimates credit cost before anything is charged

Credit cost

10 credits per message, charged only when the agent answers. Included in every plan; usage appears in your credit ledger.

How this agent improves service operations

  • Removes the trial-and-error that wastes credits on the wrong tool.
  • Brief quality improves, so deliverables need less rework.
  • Sequences turn single outputs into a finished workflow.

Agent 3 of 5 · Powered by ServiceMCACom OS

Reliability 10 credits / message

Self-Healing Agent — Autonomous Service Agent

The Self-Healing Agent diagnoses failed runs and stuck workflows, restores the work, and makes sure credits are returned when a generation does not complete.

Failures are inevitable; silent failures are not. This autonomous service agent watches run state, identifies whether a failure came from input, upstream limits or a transient fault, and re-runs or repairs the work. If a run cannot be saved, the credits are refunded and the ledger records why.

It is the reliability layer of the self-healing service OS. Subscribers do not need to notice it, which is the point: the operating system absorbs the failure and keeps the daily workflow moving.

Agent responsibilities

  • Detects failed or stalled tool runs and agent sessions
  • Classifies the failure as input, upstream or transient
  • Re-runs or repairs the work when recovery is possible
  • Confirms credit refunds and writes the ledger entry

Credit cost

10 credits per message, charged only when the agent answers. Included in every plan; usage appears in your credit ledger.

How this agent improves service operations

  • Failed generations stop consuming paid credits.
  • Daily workflows survive upstream outages without manual intervention.
  • Every failure leaves an auditable record instead of an empty screen.

Agent 4 of 5 · Powered by ServiceMCACom OS

Billing 10 credits / message

Subscription Agent — Autonomous Service Agent

The Subscription Agent handles upgrades, renewals and failed payments so access and credit balance stay correct without manual billing work.

Billing problems become access problems within minutes. This autonomous service agent explains plan differences, walks a subscriber through an upgrade or top-up, and identifies why a payment did not complete, using the wallet and ledger state the platform already keeps.

It treats entitlements as data: a plan change updates the wallet, the monthly grant is recorded in the ledger, and access reflects the subscription status. Nothing about the decision to pay is hidden from the person paying.

Agent responsibilities

  • Explains plan limits, credit allocations and queue priority
  • Guides upgrades, downgrades and credit top-ups
  • Diagnoses failed payments and pending checkout sessions
  • Reconciles wallet balance against the credit ledger

Credit cost

10 credits per message, charged only when the agent answers. Included in every plan; usage appears in your credit ledger.

How this agent improves service operations

  • Billing questions resolve without human involvement.
  • Credit balances stay consistent because grants are ledger-recorded.
  • Fewer involuntary lapses when a card fails.

Agent 5 of 5 · Powered by ServiceMCACom OS

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